Our Guarantees
Exactly what You Ordered
You'll receive the bouquet size and style you selected. If you ordered Deluxe, you'll receive Deluxe.
Fresh for at least 5 days
We guarantee your flowers will stay fresh and should last a minimum of 5 days. Different flowers naturally last for different lengths of time, and while our 5-day guarantee covers all flowers, many varieties can be expected to last ... Read More
Freshness you can trust
Our flowers are delivered fresh and ready to enjoy. For best results, trim the stems in accordance with the care card provided, place in fresh water, change the water regularly, and keep flowers away from heat or direct sunlight.
Beautiful substitutions, when needed
On occasion, if certain flowers are deemed not to be up to our quality standards, we may replace them with alternative flowers of a similar type and value. Our priority is always to maintain the integrity, style, and overall... Read More
Easy care, longer-lasting flowers
Our flowers arrive fresh and ready to enjoy. For best results, trim the stems, place them in fresh water, change the water regularly, and keep flowers away from heat or direct sunlight.
You can also view our full flower care tips here.
Not what you had in mind? We'll put it right
If there’s an issue with your order (such as damage, missing items, or something not as expected), please let us know within 48 hours of delivery so we can investigate and resolve it as quickly as possible.
Need a hand?
In the very rare event that something isn’t quite right with your flowers, please let us know within 48 hours of delivery, our friendly team is here to help. Every enquiry is reviewed individually with care, and we’ll work with you to find the best possible solution.
