Returns And Refunds

Please read our following returns and refunds policy of business carefully.

REFUND AND CANCELLATION

Please be aware that if you request a refund, a £10.00 administration fee will be deducted from the refund amount.

We have a 14 day return policy on all non-perishable items such as vases, unopened champagne boxes and soft toys. However due to the perishable nature of the flowers we will only accept returns and issue refunds if the following is true; Flower Station has made a mistake with your order or the flowers were severely damaged on delivery. Please read the following policy statement which applies to these cases.

On the rare off-chance we have made a mistake with your order please notify us within a maximum of 2 days from your delivery along with pictures depicting the issue and showing the bouquet as a whole. Please forward to info@flowerstation.co.uk

Once our team verifies the issue, we will organise a replacement instantly and cover the costs ourselves.

As for flower condition, although we say as a rule of thumb that between 4-5 days is a good time frame for flower freshness, this can vary. There are many factors when it comes to the lifespan of a flower such as it's verity, room temperature where it is kept, how often the stems are re-cut and water is changed. We must advise that any bouquets that are delivered in "water bubbles" must be removed instantly and placed into a vase with water. 

Once the flowers leave our florist, we have no control over these factors. However if you experience flowers wilting before this 4-5 day period, please send us a photo and we will review them on a case by case basis. 

If we believe that the flowers don't meet our high standards then again, we will replace them free of charge.

At our discretion, any replacement or refund will be proportionate to the problems that have occurred.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Alternatively please feel free to give us a call on 020 7724 7525.

Your statutory rights are not affected when purchasing vases and teddy bears as add ons or as a stand alone gift. You may return these items in the same condition as when purchased.

Once your order has been accepted, your delivery date is guaranteed, provided the correct address and postcode has been supplied. Failure to deliver your order under these specifications will entitle you to a refund. In the event that the recipient is not in when delivery takes place, a card will be left with a phone number to rearrange delivery, with no extra charge. Redelivery may take place the following day. Should you wish to cancel an order then please let us know prior to delivery to avoid our company incurring costs. There are no charges for cancellations of orders.

We will collect or items due for return from the address where these items were delivered to. You must make the goods available for collection at an agreed day between the hours of 9 am and 5 pm.

We aim to issue refunds on all returnable items within 5 working days, and in any event within 30 days of your cancellation.

Please note we require a picture of the faulty/damaged bouquet prior to requesting/processing a refund.

WEDDINGS AND EVENTS

If a wedding or an event is cancelled after the deposit has been paid, the deposit will not be refunded. If a wedding or an event is cancelled between 7 and 14 days from the date of a wedding or an event 50% of the deposit cancellation fee will be applied. If a wedding or event is cancelled with less than 7 days notice, no refund will be given.

GUARANTEE

Flower Station LTD (flowerstation.co.uk) guarantees a quality product and service to our customer. Each order consists of the highest-grade products. We investigate all complaints thoroughly. Refunds or product replacements will be given in the event of all genuine complaints.